Conversations powered with GenAI
Ushur AI Agents extract intent and pair it with automated processes so companies can build conversant customer experiences in weeks – not years.
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AI Agent
Warm Welcome
Decision
What are the available plans in California? Ms. Panthers is moving states.
AI Agent
Assuming Ms. Panthers would like to keep a similar plan, I recommend the Blue Cross Silver HMO.
Conversations are the most natural way for customers to engage with a brand
Enable chat experiences while maintaining security. Provide customers with a familiar two-way channel that delivers personalized customer experiences through a generative AI powered chat experience.
Enable
Easily enable without coding
Enable AI Agents for businesses, simplifying digital interactions and customer experiences without the need for technical expertise. With an intuitive, easy-to-use interface, users can deploy AI solutions effortlessly, integrating them into various workflows while ensuring compliance and security.
AI features
Features that utilize artificial intelligence to generate, modify and recommend text content for enhanced usability and experience.
Disabled
Chat mode for end-users
Allows users to complete a workflow by conversing with AI assistant.
Disabled
Classify
Intent Detection
Unstructured conversations are filled with multiple topics and intents. Powered by generative AI, Ushur AI Agents analyze conversations and classify their intents to decide which processes require automated support.
Healthcare test type identified
Barbara Nelson
I’d like to schedule a time to get a blood test drawn. Can you help set up a time for me?
Healthcare appointment request identified
Infer
Natural Language Inference (NLI)
Customer conversations rarely include all salient information. Ushur AI uses NLI and enterprise knowledge bases to fill in the blank.
Emulate
Industry Language
The terminology customers use is specific to each industry. Speak and automate in the parlance of the healthcare, insurance, and financial services industries with Ushur AI.
Processing
As a new member to Circle Health, we’d like to determine your current living situation to see if we can assist you further.
Ushur Studio & Ushur Conversational Apps
Conversational Automation for CX
Customers demand interfaces that truly self-serve and are conversant. Ushur AI Agents turn process flows into free-form conversations with the flip of a switch to deploy Conversational AI in weeks – not years.
Benefits of Ushur AI Agents for Conversations
Time to Value
Conversational automation with Ushur AI Agents help companies move quickly to automate conversations that burden customer service specialists, employees, and customers, alike.
Industry Fidelity
Automation for complex and regulated industries requires partners and service providers who know the space, the specifics of the processes, and how to deliver IT projects.
Fluidity
Customer experiences disappoint when they’re constrained to rigid form-based and are slow to update, so brands need AI Agents that can both engage and adapt to changing needs.