Automating Clinical Engagement with Membership Insights
"...from Insights to Engagement in under 30 seconds"
83% of plans report that limited patient engagement is a main
obstacle in chronic care. The Ushur and Insightin partnership transforms chronic condition management with hyper-targeted insights and outreach so plans can reduce costly complications and administrative costs. With Ushur and Insightin, plans stand to realize up to a 25% improvement in HEDIS scores as well as a 20% increased member satisfaction and retention.
Interview with Justin Skerbetz Insightin Chief Marketing Office
The agility you need, for the digital they deserve
The partnership between the industry leading experience platform from Ushur and healthcare membership data platform from Insightin oers a consistent, personalized, and hyper-targeted experience across all channels.
Predictive Member 360
- Population and member level insight
- Seamlessly integrate advanced analytics and optimized workflows to drive engagement
Omni-channel Engagement
- Offer a consistent, personalized experience across all channels
- Deflect requests from manual channels to reduce time & e ort in servicing customers
Tailored Recommendations
- Review the outcomes of inquiries from members to drive Next Best Actions
- Predictive analytics to understand who is likely to engage
Codeless Process Orchestration
- Achieve the fastest time-to-value using CX-based modules that allow business users to build, test and launch customer-facing workflows
Program Outcomes
- Monitor member engagement instantly, to enable adaptive strategies
- Keep track of compliance with CMS required reporting
Enterprise-Grade Capabilities
- Optimize customer experience and operational e ciency without introducing security gaps, system silos or rip & replace