During the absence claims journey, insurance carriers face the challenge of manually collecting claimant information over voice and other resource-heavy channels. Incomplete information and frequent follow-ups adds friction to policyholder experiences and can cause delays and confusion.
By harnessing AI-driven automation, carriers can streamline and manage each aspect of the absence management process effectively with secure and compliant channels. Join us for a live demo and learn how Ushur’s pre-built automation solution seamlessly guides both claimants and employer groups throughout the claims journey and scales the process of getting employees back to work without more calls.
Attendees will see a demo of:
State Medicaid programs, health plans and members alike pay significantly higher costs when appropriate care and resources aren’t understood and utilized in a timely manner, especially in complex care situations. The National Institute of Health (NIH) estimates that failures in care coordination account for nearly $80 billion in costs per year.
Join this webinar to learn how personalized care navigation for Medicaid members with complex care needs can lead to improved health outcomes while delivering significant cost savings. Attendees will discover how HIPAA-secure automation strategies can significantly improve outcomes and quality of life for Medicaid members with costly chronic conditions. Discover how to dramatically improve access to care by simplifying the touchpoints between Medicaid health plans, providers, and members with intuitive self-service.
Our expert panel will discuss:
Panelists:
Running a clinical trial involves numerous complexities, including recruiting enough suitable participants, ensuring regulatory compliance, maintaining accurate records, and providing constant communication to participants. Fragmented onboarding, high drop-out rates, and logistical issues, such as managing large volumes of data, further complicate clinical trial processes.
Join us for a live demo of the Ushur Customer Experience Automation platform and learn how AI-powered automation can deliver a more effective and efficient way for Biopharmaceutical and Life Sciences companies to communicate with prospective and current clinical trial participants for pre-screening, onboarding, and ongoing monitoring.
Viewers will see a demo of:
The benefits industry often faces prolonged and resource-intensive manual processes after an employer group has made their selection. From extensive back-and-forth with benefits brokers to difficulty attaining and processing information and file attachments, this manual work leads to inefficiencies and delays.
By leveraging AI-powered automation, organizations can efficiently manage and process high volumes of interactions from employer group customers, ensuring smooth and timely onboarding before enrollment begins. Join us for a live demo of how Ushur automates the intake of needed information and files for onboarding new employer groups, resulting in cost savings and improved broker and customer experiences.
Attendees will see a demo of:
Learn how mortgage lenders and servicers can easily design automated workflows to support customers when they need them most, building meaningful relationships beyond transactions. Simplify the mortgage servicing journey with interactive, digital self-service that significantly reduces turnaround times and costs and reduces borrower friction. Join us for a live demo of the Ushur Customer Experience AutomationTM platform and see how to bring intelligent automation directly to your mortgage servicing experiences to securely, proactively, efficiently and empathetically communicate with borrowers.
Attendees will see a demo of:
Effectively bridging care gaps that impact health outcomes and overall quality of care is a national priority. Resolving this need requires more effective use of interactive and secure digital channels to educate, influence and guide members to take needed actions. Join us for a live demo to discover how Ushur's HIPAA-compliant, omni-channel Customer Experience Automation™ platform supports healthcare companies by enabling them to efficiently assess member risks and improve access to care, tests, and procedures in the closure of HEDIS care gaps.
Attendees will see a demo of:
Despite spending more per capita for maternity care than any other nation in the world, the U.S. has higher rates of adverse pregnancy outcomes than any other high-income country.
Interactive, secure automation can help mitigate the root causes of adverse pregnancy outcomes and advance maternity care quality, safety, and equity. By simplifying the touchpoints between health plans, providers, and expectant mothers with intuitive self-service, digital automation solutions can dramatically improve access to personalized prenatal and postpartum care.
Watch on-demand a demo of the Ushur Customer Experience Automation™ platform and learn best practices on deploying intelligent automation to directly improve the maternity and postpartum journey with secure, proactive, and engaging solutions.
In this demo you will learn:
Learn how automation simplifies the onboarding and paperless enrollment process for financial services companies with interactive, digital self-service that significantly reduces turnaround times and costs, accelerates onboarding times, and improves financial well-being. Join us for a live demo of the Ushur Customer Experience AutomationTM platform and see how to bring intelligent automation directly to your customer experiences to securely, proactively, and efficiently communicate with customers.
Attendees will see a live demo of:
When members don’t take needed medication due to inability to pay, complex dosing schedules, forgetting to refill, among others, everyone pays the price. Learn how automation simplifies the process and enhances medication adherence by creating engaging member interactions across preferred communication channels. Join us for a live demo of the Ushur Customer Experience AutomationTM platform to explore the revolutionary impact of HIPAA-compliant, interactive digital self-service in facilitating medication adherence and significantly improving health outcomes.
Attendees will see a live demo of:
Generative AI (GenAI) can’t deliver on the promise of transforming customer experiences without automation that connects the conversational interface to back-office processes. Join Ushur, an AI-first company since its inception, and a special guest on the benefits and pitfalls of customer experiences driven by intelligent automation combined with conversational and generative AI. Attendees will see a live demonstration of GenAI in action for turning promise into productivity for brands in regulated verticals.
Register today to learn:
The focus on AI in 2023 sparked a wave of digital transformation in the insurance and financial services sectors. As we progress into 2024, it's understandable to feel outpaced by the rapid advancements and discussions surrounding new technology.
In this session, we'll navigate the benchmarks for successful AI projects in 2024, current investment priorities in automation in these industries, and the significant shift in attitudes towards incorporating AI in customer experiences. Attendees will hear 5 key AI trends that are gaining momentum and shaping the market.
Topics Include:
The workforce benefits market is experiencing transformational change with stakeholders looking for digitalization and AI-powered solutions to improve efficiency and experience.
"For Equitable Employee Benefits, a Fortune 500 carrier, leveraging AI to automate and expedite the requests for proposal (RFP) intake process was a strategic decision to improve response times, reduce processing times by 80% and elevate the broker experience. Learn about Equitable's journey to automate the quoting process with the goal of reducing turnaround times from days to minutes."
Learn how Equitable was able to:
Explore the transformative landscape of AI-powered automation in healthcare, insurance, and financial services with our exclusive report on 2024 trends. Delve into insights from 200 U.S. decision-makers, revealing a paradigm shift in attitudes and priorities. Discover how businesses are overcoming challenges, embracing AI, and shaping customer journeys for a future of enhanced experiences.
Key Learnings:
Embark on a journey into the future of customer-centric technology. Download the full report for a comprehensive understanding of AI’s impact on regulated industries.
A fireside chat about enterprise automation that can’t afford to hallucinate for real-world applicationsGenerative models aren’t new, but the excitement over their many new applications in consumer and business-user’s lives has come to a climax thanks to services like ChatGPT. GenAI applications in healthcare, insurance, and financial services will require a new set of partners, services, and IT investments, so what are the elements that will make business leaders' efforts successful? And what’s the limit of what’s realistically achievable on the road ahead?
Automate Customer Engagements with SpeedAs customer expectations evolve, operational efficiency has become the #1 challenge enterprises face as an impediment to transforming and improving their customer experience.
Ushur's milestone release removes barriers to AI-powered automation for end-to-end customer engagements. Enable two-way conversations across any channel, with secure and responsive information exchange.
Enterprises with any level of readiness or digital nativity can now drive better customer outcomes with speed. Transform business users and knowledge workers into citizen developers who speed time-to-value while freeing up IT resources.
During this launch, we’ll reveal:
Successful group benefits companies are focusing on driving smoother interactions and significant operational efficiencies despite the challenges they face, especially during peak season. A top priority is improving their ability to streamline communication and processes effectively with all stakeholders – benefit brokers and consultants, corporate benefits administrators and employees alike. This guide will show carriers how to:
Generative models aren’t new, but the excitement over their many new applications in consumer and business-user’s lives has come to a climax thanks to services like ChatGPT. GenAI applications in healthcare, insurance, and financial services will require a new set of partners, services, and IT investments, so what are the elements that will make business leaders' efforts successful? And what’s the limit of what’s realistically achievable on the road ahead?
In this webinar, we’ll tackle the following questions and topics:
Advancing health equity is a national priority. State Medicaid programs and health plans are front and center in these efforts due to the vulnerable and dispersed populations they serve.
Driving more equitable outcomes across engagement, access, clinical, and experience metrics are all critical components to reducing disparities in health. Improving each of these critical focus areas requires up-front assessment of current state, as well as more effective use of interactive and secure digital channels to augment traditional live and offline channels (like mailings) to educate, influence and guide members to take needed actions. Realizing these goals requires Medicaid leaders who can chart a balanced, rapid course to improvement by modernizing engagement strategies to communicate with members on their terms.
This webinar will cover:
Consumer expectations are rapidly evolving, with enterprises competing to deliver the fastest, most effective service. However, the scale of their success is often limited by what their underlying technologies provide. How do traditional enterprises with years of legacy debt overcome their process and data silos to outperform digital natives?
Join IDC's Maureen Fleming as she uncovers a new breed of software that modernizes operations, with customer experience at the forefront.
Together with Ushur's Kashif Mahbub, learn how to:
Payers have a chance to drive better health outcomes thanks to recent advances in automation technologies like process automation and artificial intelligence. Quality of care is just one piece of the puzzle - how plans engage/interact with their members is a central tenet to quality outcomes. This guide will show plans how to:
As businesses invest in digitization initiatives, automating the review, routing and processing of high volumes of emails and attachments continues to be a challenge. In this webinar, we’ll hear how Unum cut customer support turnaround time by 77% and achieved 83% customer satisfaction with AI-powered Customer Experience Automation. Unum’s Administration Journey product owners defined and drove the overall solution delivery to perfection within tight deployment timelines, resulting in improved categorization accuracy.
What you'll learn:
Severe weather is happening more frequently and is intensifying, and carriers need a customer experience strategy that can adapt to its severity in kind. This ebook on severe weather details the trends and changes Property and Casualty carriers have had to adapt to themselves, and the best practices for carriers to adopt in their own customer experiences. In this guide, you will also learn how automation will help insurance companies:
Insurance carriers are adopting AI-powered chatbots and other virtual assistants in an attempt to provide the digital service capabilities their customers are expecting. This e-book skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service. Discover the most effective conversational AI use cases, the differences between various conversational AI platforms and products and why conversational AI makes insurance customers and employees so happy.
In this conversational AI e-book, you’ll learn:
The P&C insurance claims experience can add additional stress to an already challenging time, or it can ease a customer’s anxiety to usher them through the claim process and the repair to their vehicle, home, or other property.
Fortunately for insurers, the benefits of automation to improve the claims experience can be realized in weeks not years, and without replacing core systems. So how can insurers get started with improving the claims experience?
This eBook outlines:
rt to email and static portals to exchange sensitive information with their customers, agents, brokers, benefits administrators, service providers, and vendors. Insecure, prone to human errors and manual work for business users while being burdensome for IT, these information channels are ripe for replacement.
No-code, AI-powered and workflows-driven, Ushur’s newest addition to its industry-standard CX Automation platform enables insurance, healthcare and financial services organizations to develop, test and deploy highly customized, dynamic portal-like experiences, targeting key use cases, such as:
This major platform release also includes easy, no-code integrations with core enterprise systems for faster time-to-value and advanced analytics for highly actionable business insights.
Just because email is an older form of communication does not mean it’s been replaced as a preferred digital channel. Let’s be clear – email is not being wholly replaced by texting or chat. In fact, email has been innovating to provide experiences that used to only be possible through sophisticated web sites and apps. Join us to learn the facts about email today, why it needs to be part of every carrier’s digital transformation strategy, and the importance of automation for both competitive service delivery and operational efficiency.
Radically transform the P&C customer experience from average to exceptional with intelligent automation. Register for this webinar to learn how to engage the increasingly digital savvy customer through consistent experiences regardless their service interaction–policy, billing or claims. Discover how Ushur’s no-code Customer Experience Automation™ platform can reinvent customer, claimant, agent, broker, and provider interactions, increasing efficiency from weeks to hours, and boost ROI 5 times the industry average.
Join Meredith Barnes-Cook, Global Head of Insurance at Ushur, and Marty Ellingsworth, Senior Analyst at Celent, on June 2nd, 2021 at 2pm EST/11 am PST for the webinar: Exceed P&C customer expectations end-to-end.
In this webinar you will see how to transform customer service by:
We look forward to answering questions you may have about intelligent automation.
No matter the industry, work-related injuries are inevitable. When the workplace accident does happen, intelligent automation can proactively elevate the employee communications and ensure faster access to critical information from benefits to available network providers. Register for this webinar to automate critical 2-way conversations with the customer, injured worker, and even the treating physician.
Join Meredith Barnes-Cook, Global Head of Insurance at Ushur and Rob McCann, Client Service Executive at Ushur, on June 9th, 2021 at 11am PST for webinar: Transform WC claims for improved engagement and outcomes.
In this webinar, you will see how proactively automating communication can build injured employee relationship with transparency:
Today and everyday in the future, workplace injuries will take place. Customer Experience Automation™ can nurture relationships with an injured worker while paving their road to recovery, while keeping their employer fully informed.
For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.
Of equal importance is a company’s ability to ensure privacy. Given strict and diverse regulatory frameworks, it’s imperative for a solution provider to demonstrate future-proofed and comprehensive privacy protocols.
With the emergence of the Cloud, the narrative emphasis has been on cybersecurity, but secured data demands a turnkey, future-proofed approach.
Learn how Ushur is committed to providing the highest level of service for security and privacy design. Our complete solutions for intelligent automation attract and retain Global 2000 enterprises because we innately understand security and reflect that in our people, processes, and technology.
In this overview, we discuss both the challenges of delivering security and our comprehensive prevention, detection, mitigation, and management strategy, broadly covering the following topics:
Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation. With the SmartMail solution from Ushur, enterprises can dramatically shorten email processing times, and respond to your customers faster while improving customer experience to achieve a 5x–10x return on investment.
In this email processing white paper, learn:
If your customer service inbox is inundated with thousands of messages and you’re dying to know how to respond to email faster, it’s time to see what an email automation platform can do. Busy B2C organizations across industries swapping out their legacy email processing systems—and why? Because email automation doesn’t just help you get to the bottom of your queue. Shortening email processing times can improve NPS scores and free up agents so you can grow your business. In this e-book, you’ll learn how automated customer service emails increase customer satisfaction all while saving on valuable OpEx.
This email automation guide teaches you:
Helpdesk automation software with Conversational AI like Ushur helps enterprises with distributed workforces and global customers realize cost savings while delighting their customers.
Our Service Desk Automation Whitepaper contains everything you need to know to make your service desk automation experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications.
Here's what we cover in this White Paper:
Industry icons share insights from the front lines of Digital Transformation.
Intelligent automation and digital transformation are no longer cutting-edge concepts – they are table stakes for the fast-evolving insurance industry. No one knows this better than our panel of industry icons who bring with them first-hand knowledge and hands-on experience of selecting, implementing and operationalizing intelligent automation solutions to drive a better customer experience, increased employee engagement, and newfound operational efficiency at some of the most successful insurers in the world.
Who should attend this webinar:
What you’ll learn in this webinar:
What’s a trendline that’s pointing up and not plateauing anytime soon? Large B2C enterprises will confidently tell you that’s inbound from customers. Spiking and sustaining ferociously with the pandemic, peak demand is overwhelming agents, increasing customer wait-times and backlogs, and straining your resources.
For leaders seeking to buck this trajectory, win back customers, and reduce infrastructure load, it starts and ends with your CRM. In this SME-led webinar, learn how savvy B2Cs are streamlining and automating intake and outbound processes with Ushur’s smart, Salesforce-certified integrations. Quickly scale with AI-driven technology to:
By boosting your data integrity and entry compliance through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.
Discover how Ushur integrations enable Salesforce-based enterprises to address customers in real-time, while liberating agents from repetitive admin tasks like data entry to focus on high-value customer engagements. Learn how automated two-way interactions over customers’ preferred digital channels increase satisfaction even as operational load drops. Reap the benefits of automated data entry with your existing Salesforce CRM.
Since the pandemic, customer contact centers have been overwhelmed in sectors from insurance to financial services and telecom. Higher call volumes, more email inquiries with staff stretched thin while coping with the transition to remote work and their own personal challenges.
Savvy enterprises are turning to Conversational AI to ease the burden with call deflection, email triage, and workflow automation. Learn how they are implementing it and what has changed since the outbreak of Covid-19. Today, companies are looking at Conversational AI in a whole new way, with more urgency, greater flexibility and new deployment approaches.
In this webinar, you will learn:
Ushur invites you to join Michael Fisher, VP of Product and Vandana Rao, VP of Customer Growth to get an introduction to Conversational AI and to hear how leading organizations are adopting it today.
Brands left and right are adopting AI-powered chatbots and other virtual assistants to level up customer support. Or at least that’s how it seems—especially if you’re late to the curve. This e-book skips the techie-buzzwords to focus on the direct business impacts of conversational AI for customer service. Discover the most effective Conversational AI use cases, the differences between various conversational AI platforms and products and why conversational AI makes customers and employees so happy.
In this conversational AI e-book, you’ll learn:
The bare minimum artificial intelligence terms you need to know, including machine learning, natural language understanding and natural language processing.
Consumerism was on the rise prior to the pandemic as we all looked for ways to make our daily interactions more convenient, safe, and efficient in a tumultuous time. We quickly adjusted our lives in response to COVID-19, amplifying this consumerism trend. Customer expectations changed, and COVID-19 forced companies of all kinds to innovate at an accelerated rate to make experiences as self-service and user-friendly as possible. During this time, the healthcare industry made rapid strides to innovate in response to changed market conditions and member and patient needs and expectations. Regardless of what happens next in our “new normal”, this evolution needs to continue, and center more and more around implementing experience automation powered by Artificial Intelligence (AI) to increase member and patient satisfaction, relieve staff burden, and power more self-service. Download this eBook to learn how:
Integration can be the key for carriers to provide their customers, and their own employees, with the most effective automated, digital self-service capabilities that drive satisfaction, efficiency, and engagement.
The truth that some solution providers may avoid telling you, when speaking to their integration experience, is that no two carrier core systems are the same. Ushur has never met an integration challenge that could not be solved, from modern to mainframe. We know that each integration must be looked at with a fresh set of expert eyes to design and implement a best-fit approach.
This whitepaper:
Medicaid Redetermination / Recertification has been paused since the beginnings of COVID-19 due to a U.S. Department of Health and Human Services COVID-19 State of Emergency (SOE). However, with the December passing of the Consolidated Appropriations Act of 2023 (CAA), Medicaid redetermination / recertification is no longer tied to the HHS Public Health Emergency (PHE) and Redetermination processes have started back up again - rapidly and for many - unexpectedly. So now that the redetermination process is starting back up again, how can Medicaid plans respond rapidly to support their members in completing the redetermination process? This guide shares the best practices for supporting Medicaid redetermination.
Also, learn more about how we support Medicaid Redetermination by viewing our Ushur in Action video.
Watch as we introduce the next major release of Invisible App, a fully automated, app-like experience to self-service your customers - without any coding involved.
Invisible App is already helping the biggest brands deliver world-class, digital engagement at a fraction of the time and expense. Now, with 2.0 - citizen developers can create more sophisticated and branded customer journeys, powered by automation and AI to drive outcomes and engender customer trust.
Hear from Michael Fisher, VP of Product Management at Ushur, on how Invisible App 2.0 reduces service response time by 90% with significant improvements in customer satisfaction and security. See the robust, visual experience come to life as Vishnu Rajkumar, Sr. Manager of Product Management at Ushur, demos Invisible App 2.0 across mission-critical, customer-facing use cases.
Enterprises must meet customer demand for quality experiences by being easy to work with, and email is a key pillar supporting that strategy. This eBook guides business leaders through the benefits of designing a customer experience inclusive of AI-driven email automation to reduce email response turnaround times, live agent operational burden and costs, while improving CSAT scores. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.
Customer engagement automation is hot. In one fell swoop, enterprises can simultaneously transform the customer experience and modernize intake operations for better business while simultaneously slashing operating costs and streamlining resources.
Yet, the bandwagon of vendors who claim digital transformation capabilities is piled high. How can an enterprise effectively evaluate an engagement automation solution before locking itself into a multi-year, multi-headache commitment? Using the pilot process to study and assess the feasibility of implementation is a must, and there are several make-or-break factors to consider.
On October 22nd, Jillian Elisa and Andrea Ciocca, Customer Success Managers, will be sharing 5 tips for evaluating and implementing enterprise-grade engagement automation With years of experience serving P&C, Life, Health, and Financial Services providers, they will break down how enterprises get real answers from potential vendors and avoid costly and time-consuming pitfalls.
If your enterprise is considering a digital transformation journey, questions like how to select a pilot automation project and which metrics matter when demand nuanced answers. In this webinar you’ll learn:
Hear from Jillian and Andrea on how real enterprise partners like you arm themselves as they select the solution that’s right for them.
By 2025 80% of Customer Service Organizations will have abandoned native mobile apps according to Gartner 360. What will replace them and how will companies communicate with customers to serve them important notifications and retrieve essential documents? Customer Experience Automation is the answer.
Will Roberts, Senior PMM at Ushur, and John Lepore, Global Head of Solution Consulting, discuss an App-Less customer experience, and how companies are building workflows for mobile experiences without native mobile apps. Apps are expensive, tough to maintain, and take a long time to roll out. Explore the future of mobile customer engagement and how Insurers are going App-Free using Customer Experience Automation Platforms with Will and his guests.
Today, most insurance, healthcare and financial services providers still resort to email and static portals to exchange sensitive information with their customers, agents, brokers, benefits administrators, service providers, and vendors. Insecure, prone to human errors and manual work for business users while being burdensome for IT, these information channels are ripe for replacement.
No-code, AI-powered and workflows-driven, Ushur’s newest addition to its industry-standard CX Automation platform enables insurance, healthcare and financial services organizations to develop, test and deploy highly customized, dynamic portal-like experiences, targeting key use cases, such as:
This major platform release also includes easy, no-code integrations with core enterprise systems for faster time-to-value and advanced analytics for highly actionable business insights.
Both are well-regarded insurance providers serving policy-holders around the globe and New Zealand, respectively. Both are leaders in their lines of business, providing diverse and comprehensive coverage and services to their clients.
But most importantly, these enterprises are primed for these unprecedented times, transforming how they do business by streamlining their teams for agility, accelerating growth, and completing their digital transformation journeys, by leveraging AI and low-code automation tools.
Low-code automation has empowered business users to nimbly create and iterate new business tools, with guidance from IT departments that are rapidly becoming AI Centers of Excellence.
In this panel discussion, hear from Unum and Tower executives on how low-code automation has disrupted and accelerated enterprise-scale development.
When it comes to implementing customer engagement automation that could measurably transform your enterprise operations, jumping straight to a pilot is like test-driving a motorbike when your family of five might be better served by an SUV. Sure, the technology could be exciting and cutting-edge on its face (the motorbike could handle really sharp turns), but you’re missing the crucial step of scope.
A proof of concept (PoC) lays the foundations for successful implementation by looking at your organization’s needs holistically and determining how new technology implementation will impact every business process and employee. An impactful technology can alter your ecosystem wholesale and every interplay in your org, so it is incumbent on enterprises that are evaluating digital transformation initiatives to consider the elements of a well-executed PoC. Introducing Ushur’s Implementation Guide, with expert tips, recommendations, and real examples to answer the following:
How can an enterprise effectively evaluate an engagement automation solution before locking itself into a multi-year, multi-headache commitment?
Our goal with this guide is to offer transparency and highlight important context when evaluating automation technology by walking you through the PoC process step-by-step. A PoC is the vital precursor to a pilot and eventually to scalable, successful implementation that allows you to envision how automation can benefit your business.
In this guide, learn:
When it comes to insurance and other long-established industries, the resurgence of artificial intelligence (AI) promised to change the way businesses interacted with their customers. AI offered a chance to anticipate every customer's needs. It would predict every customer inquiry and answer. How does the reality of current state of the art data science in industry compare with the promised capabilities?
Will Roberts, Senior Product Marketing Manager at Ushur, Vishnu Rajkumar, Product Manager at Ushur, and Viju Shamanna, Ushur VP of AI Lab, discuss artificial intelligence, how it is being applied in the insurance industry, and what to expect from future releases of Ushur’s flagship platform. Register to get a better understanding of artificial intelligence, and how best to use it for Customer Experience Automation (CXA).
As businesses invest in digitization initiatives, automating the review, routing and processing of high volumes of emails and attachments continues to be a challenge. In this webinar, we’ll hear how Unum cut customer support turnaround time by 77% and achieved 83% customer satisfaction with AI-powered Customer Experience Automation. Unum’s Administration Journey product owners defined and drove the overall solution delivery to perfection within tight deployment timelines, resulting in improved categorization accuracy.
What you'll learn:
